Privacy policy

Privacy Policy - Arabisk

Last updated: 11 September 2026

Arabisk respects your privacy and is committed to protecting the personal information collected through Arabisk mobile applications, websites, platforms, and related services.

This Privacy Policy applies to:

  • Arabisk customer app
  • Arabisk Connect merchant
  • Arabisk Go delivery partner app
  • Arabisk website and related online services

Arabisk is operated by Talents Global Arabia. In this Policy, “Arabisk”, “we”, “our”, or “us” refers to Talents Global Arabia and its Arabisk platform.

1. Information We Collect

Depending on how you use Arabisk, we may collect the following information:

A. Account and Contact Information

We may collect your name, phone number, email address, username, business name, store name, role, and login details where required to access our services.

B. Order and Transaction Information

We may collect order details, product or menu information, delivery instructions, order status, payment status, refund details, settlement records, invoices, and transaction references.

C. Address and Location Information

For customers, we may collect delivery addresses and location information needed to process and deliver orders.

For merchants and vendors, we may collect store address, branch details, and service area information.

For delivery partners, Arabisk Go may collect location information where required to assign deliveries, track delivery progress, improve delivery operations, and support customer service.

D. Payment Information

Payments may be processed through certified third-party payment providers. Arabisk does not store full card numbers or full card security details. We may receive limited payment information such as payment status, transaction ID, payment method, and related references.

E. Device, Technical, and Usage Data

We may collect device information, app version, operating system, IP address, device identifiers, push notification tokens, crash logs, diagnostics, performance data, and app usage activity.

F. Communications and Support

If you contact Arabisk, we may collect messages, emails, support requests, complaint details, call records where applicable, and related correspondence.

2. How We Use Your Information

We use information to:

  • create and manage accounts;
  • provide access to Arabisk apps and services;
  • process orders and deliveries;
  • manage merchant stores, menus, products, and availability;
  • assign and track delivery operations;
  • process payments, refunds, settlements, and invoices;
  • provide customer, merchant, and delivery partner support;
  • send service updates, notifications, and important account messages;
  • improve app performance, security, and user experience;
  • prevent fraud, misuse, unauthorized access, and illegal activity;
  • comply with legal, accounting, tax, regulatory, and contractual obligations.

3. How We Share Information

We may share information only where necessary to operate Arabisk services, including with:

A. Merchants and Vendors

Customer order details, delivery instructions, and limited contact or order information may be shared with merchants or vendors to prepare and fulfill orders.

B. Delivery Partners

Delivery information, customer address, order details, and contact information may be shared with delivery partners where required to complete delivery.

C. Payment Providers

Payment information may be shared with third-party payment processors to complete payments, refunds, chargebacks, and settlement processing.

D. Service Providers

We may use trusted third-party providers for hosting, analytics, app performance monitoring, notifications, customer support, payment processing, security, and technical infrastructure.

E. Legal or Regulatory Authorities

We may disclose information where required by law, regulation, court order, government request, or to protect the rights, safety, and security of Arabisk, users, merchants, delivery partners, or the public.

4. Data Security

We apply reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Where applicable, data transmitted between our apps, systems, and servers is protected using encryption in transit.

However, no digital platform can guarantee complete security, and users are responsible for keeping their account credentials secure.

5. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Some records, including transaction, settlement, tax, fraud prevention, security, and legal records, may be retained even after account closure where required by law or legitimate business needs.

6. Account Deletion and Data Requests

Users, merchants, vendors, and delivery partners may request access, correction, deactivation, or deletion of their personal information by contacting Arabisk.

Requests can be sent to:

info@arabisk.info

We may need to verify the identity or authority of the person making the request before processing it.

Where legally permitted, Arabisk will process deletion or correction requests within a reasonable time. Some information may be retained where required for legal, accounting, tax, security, fraud prevention, dispute resolution, or legitimate business purposes.

Google Play specifically expects account/data deletion request mechanisms to be clear and functional when applicable, so this section is important for your Google Play Data Safety answers.

7. Cookies and Similar Technologies

Arabisk websites may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, support security, and improve user experience.

Users may manage cookie preferences through their browser settings where available.

8. Push Notifications

Arabisk apps may send push notifications related to orders, deliveries, account activity, store status, promotions, service updates, and support messages.

Users may manage notification permissions through their device settings.

9. Marketing Communications

Arabisk may send marketing or promotional messages where permitted by law or where the user has consented.

Users may opt out of marketing communications by following the unsubscribe instructions or contacting Arabisk. Important service-related messages may still be sent when required for account, order, delivery, or security purposes.

10. Children’s Privacy

Arabisk services are not intended for children under the age of 13.

Arabisk Connect and Arabisk Go are intended for registered business users, merchants, vendors, staff, and delivery partners who are 18 years or older.

We do not knowingly collect personal information from children where parental consent is required by applicable law.

11. International Data Processing

Arabisk may process or store information using service providers or systems located in different countries. Where this occurs, we take reasonable steps to protect personal information in accordance with this Privacy Policy and applicable law.

12. Third-Party Links and Services

Arabisk apps or websites may contain links to third-party websites, payment pages, maps, stores, or services. Arabisk is not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of such third parties before using them.

13. Updates to This Privacy Policy

Arabisk may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or business operations.

The updated version will be made available through Arabisk’s website, apps, or official channels. The “Last updated” date will indicate the latest version.

14. Contact Us

For privacy questions, data requests, account deletion requests, or complaints, please contact:

Arabisk Platform
Email: info@arabisk.info